Luvme Hair Reviews
Luvme Hair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luvme Hair has a 1.8 star rating from 207 reviews, with 10% of users likely to recommend. Rating distribution is heavily unfavorable and most consumers are dissatisfied; 44% want improved customer service and 67% say they will not use Luvme Hair again.
Key Takeaways for Future Customers
- Read recent Luvme Hair reviews for shipping and return experiences.
- Expect good product quality for many buyers but prepare for potential delivery issues.
- Keep documentation and payment records if seeking a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no live agent.
- Recurring refund and return delays; many ask for refund as a solution.
- Order errors, wrong deliveries, and missing or stolen packages reported.
Positive Feedback
Customers note good product, nice wigs, and fast delivery when experiences are positive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luvme Hair has a 1.8 star rating from 207 reviews, with 10% of users likely to recommend. Rating distribution is heavily unfavorable and most consumers are dissatisfied; 44% want improved customer service and 67% say they will not use Luvme Hair again.
Key Takeaways for Future Customers
- Read recent Luvme Hair reviews for shipping and return experiences.
- Expect good product quality for many buyers but prepare for potential delivery issues.
- Keep documentation and payment records if seeking a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no live agent.
- Recurring refund and return delays; many ask for refund as a solution.
- Order errors, wrong deliveries, and missing or stolen packages reported.
Positive Feedback
Customers note good product, nice wigs, and fast delivery when experiences are positive.
Media from reviews
San Jose, California
To correct my order I placed yesterday
- - The customer wants to correct the order before shipment to a 10in water-wave wig in ombre brown instead of blonde and contact by phone or text.
Please contact me either by phone call or text message. I placed an order.
Yesterday and I noticed that that was not the color I wanted I did not want to wig with blonde in it I wanted the water wave 10inch wiig with the ombré brown color. Please if can correct my order before it ships. Marie Clarke, 1925 County Road 7, Greensboro, Alabama 36744 . My phone number is (205) 886-****.
Text me or call. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received confirmation of my purchase
- - The customer did not receive an email notification for wig order and asks for the order number after Afterpay shows a 154.90 plan for a 12-inch wig.
I purchased the Put On and Go Reddish Purple Layered Cut Yaki Straight Minimalist Lace Bob Wig with Bangs All-Day Comfort Cap online yesterday and used my Afterpay acct to purchase. But I never received an email notification of my order.
My name is Jeanette Artis Diggs, 5 Gristmill Drive, Dover, DE 19904. Can you please locate the order number? I have no order number to confirm my purchase, but the payment plan shows up in my Afterpay account.
The amount was $154.90 for a 12-inch.
Thank you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me wrong wig
I purchased a full wig on Facebook, and they sent me two small extension hair pieces that I didn't order. I don't know who messed up the order, but I won't refund.
- Nome
Preferred solution: Full refund
User's recommendation: Want refund
Hi there. We understand your concerns and apologize for any frustration caused.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
How do i return wig i still have box i opened box but did not use it im not positive what return policy is or i go about returning the item to either order a different one or get my money back Ive changed my number 231955****
Thank you have a blessed day
Preferred solution: Full refund
Virginia Beach, Virginia
Wrong order
It is supposed to be honey blonde.
It has streaks of light blonde hair.
The top of the wig is black.
That is not what I want. Not acceptable at all.
Preferred solution: I want what I ordered Honey Blonde
Hi Cynthia, Thank you for taking the time to send this review. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchanging two wigs. Cannot reach a live customer service person
No response Nothing no one to talk to if an issue occurs. I bought two salt and pepper wigs and to exchange for dark brown with less gray
- Pros are a nice quality wig
- No customer service
Preferred solution: Call me to discuss my issue
User's recommendation: Too difficult to reach if you need to talk to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe call cannot be completed as dialed and I think you already knew that
Im trying to find out how I can actually receive my order in just two days not the 2 to 6 days. I need it within the two business day delivery no later than three. I need to receive my package by the 12th.
Brooklyn, New York
Are disputable my order I order a week from Love me and I did not receive it and I would like to know when I’m going to receive
- - Order placed April 9; promised delivery April 12.
- - Wants arrival date for shipment to 1380 Virginia Ave Apt 2D, Bronx NY 10462; Jamaica trip April 23.
I ordered a week on 9 April from Love me, and they said that he would deliver on Sunday, 12, but I did not get the order. I am going to Jamaica on 23 April, and I ordered a week to wear to Jamaica. I am wondering when I will get back what we shipped to my apartment: 1380 Virginia Ave., Bronx, NY 10462, apartment 2D.
Preferred solution: Deliver product or service ordered
User's recommendation: I ordered a week from Love me and I did not get my order
Hi Cherin, Thank you for taking the time to leave this review and provide additional information. We were able to locate your order and have sent you an email with further details—please take a look when you have a chance. Best regards, Customer Care Team LUVME HAIR
Marlton, New Jersey
I need to speak to a live agent
I tried calling this company and no one was available to speak to me. My order is seven days due overtime and I wanted my hair to be done for this weekend but now its too late. I am very disappointed in your shipping and delivery system.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Hello, I have already sent two messages...
- - Two wigs don’t match the ad; I’m ready to return.
- - Request return authorization, correct return address, and refund steps; urgent reply.
Hello,
I have already sent two messages regarding returning two wigs that do not match what was advertised on your website. I have not received a response, and my 14-day return window is about to expire.
As stated in your policy, customers must contact Luvme before returning items. I have made multiple attempts to do so in good faith, but have not been assisted.
At this point:
I am ready to return both wigs immediately
I have located a U.S. return address and plan to ship them from the post office
I need confirmation and proper authorization to avoid any issues with my refund
Please respond as soon as possible today with:
Return authorization (if required)
Confirmation of the correct return address
Instructions to ensure my refund is processed
Also, not all customers use WhatsApp. It is very difficult to reach your company, and a working customer service phone line would greatly improve the customer experience.
I expect a prompt response given the time-sensitive nature of this issue.
Thank you,
[PERSON_NAME]
#[US_DRIVERS_LICENSE_NUMBER]
[EMAIL_ADDRESS]
Preferred solution: I would like to return both wigs ordered they do not look like the wigs in the photo they were not my style I would like to return and re-order I ordered off line through Afterpay
User's recommendation: I love Luvme it should not be so difficult to receive a response or speak to a customer service rep when a consumer is trying to resolve a prom these wigs are not cheap there's a quick return policy you have to meet. I need a label to return my purchase ASAP
Hi Patricia, thank you for taking the time to send this review. If you haven't heard back from us for a long time, we recommend checking your Promotions, Junk, or Spam folder, as emails can occasionally be filtered there.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get my wig changed to a 6 inch it gave me a 19 inch after completing my order
I ordered the 6-inch curly wig this morning, but it's showing the 10 inch, and I want to change it to the 6 inch.
Preferred solution: I ordered a 6 inch curly wig but it's showing I ordered a 10 inch after payment. I want the 6 inch please
Hi there. If you need urgent assistance to modify your order right after placing it, we suggest using the online chat option on our website, which is available most of the time.
This live chat feature will connect you directly with our customer service team for immediate help. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI still haven't gotten my refund
I didn't receive my refund and myself and I tried to reach out to resolve the issue still no one I'm very upset $279.00 is to much for nothing
I would like my refund of $279.67 back into my account. I didn't receive it; my attorney can't reach out to you.
- I never received my package
- I want my refund
Preferred solution: Full refund
Hi there. We understand your concerns and apologize for any frustration caused.
We couldn't locate your order with the information provided. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Warren, Ohio
Packed wasn’t delivered successfully
Hi, my name is Tiona Jones. I'm writing in regard to two wigs I ordered from you.
My package was not delivered to me.
I'm trying to get my hair before my birthday. Thank you very much.
- Good hair
- No customer service number
Preferred solution: Deliver product or service ordered
Hi there. We understand your concern regarding your package and your wish to receive the wigs before your birthday.
Upon checking the tracking information, the package shows as delivered on July 17th. We hope it arrived in time and that you were able to enjoy your wigs for your special occasion. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair .
com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlestown, Massachusetts
I requested a refund from a TikTok seller and was told that I cannot get one after item delivery delayed 4days now
I requested a refund and was denied I bought an item (wig) dated of delivery past 4days now and seller on TikTok is telling me no refund
Preferred solution: Full refund
User's recommendation: Be careful of app you purchase luvme brands from I am here wondering if I got scammed and expect TikTok and luvme to resolve this issue,be careful who you purchase items from
Hi there. Thank you for sharing your experience.
Unfortunately, we couldn't locate your order with the information provided. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Jersey City, New Jersey
It’s impossible to reach you because you conveniently have an overseas number so I will attempt to resolve this matter and then I will no longer do business. We love me here thank you so much for not
Need to make an exchange and its been frustrating and impossible to get the chat to respond properly, I need to speak to someone to explain my situation. Im 73 years old and I cannot continue to try to deal with these apps. These chats these ph
User's recommendation: I will not I will not recommend anyone to your company so that they will not go through the same discomfort that I went through
Hi there. We understand that you want to talk over the phone regarding your exchange request.
However, we've been receiving an unexpectedly high number of phone call requests, far more than we can handle, and as a result, our phone service might be unavailable at the moment. We also understand your concern regarding the chat service. We have been receiving a high volume of chat inquiries, and connecting with a live agent may take some time. To better assist you with your exchange request, we recommend reaching out to us via email directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Fairburn, Georgia
Where's mt product? How do I get a refund
Where's my product? This is not 4-6 business days, and it's apparently sitting.
Why this 100 character minimum? I don't need it.
Preferred solution: Deliver product or service ordered
Hi there. We understand your concern regarding your order status and regret to know that you have been waiting longer than expected.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
About
Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .
Luvme Hair is ranked 124 out of 754 in Beauty Supplies and Equipment category
Luvme Hair
Online
USA
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Hi there. We understand your concern regarding your order confirmation.
We have located the orders based on the information provided and have escalated your case to our VIP team for further assistance. They will reach out to you regarding your order details.
Thank you for your patience and understanding. Best regards, Customer Care Team LUVME HAIR