Jakeria Anq
map-marker Poplar Bluff, Missouri

To.discuss a wig

Luvme Hair - To.discuss a wig

I'm extremely upset I want to speak with a representative and your company has made this very difficult.

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User's recommendation: Be careful when purchasing

Darlene D Xsl

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The number they gave me isn’t in service. Please replace or refund I would appreciate it

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Luvme Hair - The number they gave me isn’t in service. Please replace or refund I would...
Contains 1 confidential file for company representatives
Updated by user Jan 22, 2025

I ordered a wig and I never received my package. I sent all information they requested and still haven’t received any resolution on what Luvme intends to do.

This is the first time I had problems receiving anything from this company.

This isn’t my first wig. So if you can help me or replace my wig.

Original review Jan 21, 2025

Because my husband Michael Evangelista placed an order for my wig . My name is Darlene Dickson and I have not received my package even though they said it was delivered.

Someone is home every day. So I didnt receive my package.

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Loss:
$89
Pros:
  • I want my purchase
Cons:
  • I very disappointed and discouraged

Preferred solution: I would like to have my package replaced

User's recommendation: Praying that they give a refund or replace my package

Lollie N

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Package Says Delivered Never Arrived to my home on my cameras

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Luvme Hair - Package Says Delivered Never Arrived to my home on my cameras
Contains 1 confidential file for company representatives

I placed an order with Luvme on 12/4. The package was shipped through 3PE shipping.

The package notification indicated that it was delivered to my home on 12/11, yet no delivery person came, neither USPS/UPS/FedEx. I am unable to reach Luvme or 3PE, and I paid through Klarna. I have halted all Klarna payments but have already paid 115 for a wig that never arrived or was delivered. I checked with my post office to see if they received it from 3PE, and they said they hadn't.

I am now in the process of fighting for my money for a product I never received. This is the second time I ordered from Luvme, and the first time, they sent a fake hair wig.

I lost half of my money with that purchase and hoped for a different experience. I will do whatever it takes to get my money back from this company.

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Loss:
$234

Preferred solution: Full refund

User's recommendation: PLEASE DO NOT PURCHSE FROM THEM

Kharon Ome

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Verified Buyer
| map-marker Sparks, Nevada

I’ve been trying to get in contact with you since I never received an email of my confirmation. And no one has gotten back to me. It was since the 25th day after the order.

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Luvme Hair - I’ve been trying to get in contact with you since I never received an email...
Contains 2 confidential files for company representatives

Trying to locate my order which was made on January 24 never received an email or anything after the order I took a picture of the confirmation in the order number

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User's recommendation: Searching for the confirmation in my email and a response

Janeliz Hcx

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Verified Reviewer
| map-marker Charlotte, North Carolina

Very Disappointed and dissatisfied and difficult in trying to return a product

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Luvme Hair - Very Disappointed and dissatisfied and difficult in trying to return a...
Luvme Hair - Very Disappointed and dissatisfied and difficult in trying to... - Image 2

My name is Angela Evans. I have been trying to get 8n touch with you.

I am requesting a refund on a item I purchased.This is not the wig that I order. It was purchased on Nov 30, 3024. When I opened the box a week later to see this is not what I order. I fo not see an order number except for what is on the outside package.

Very frustrated customer. Please just me how to resolve this issue. Your returns and getting in touch with company is very difficult. I email you , went online .

It got me no where but more frustrated.

Looking forward to resolving this issue I made my purchase through PayPal . I only have the package it came in.

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User's recommendation: Make a easier way of returning the product

Joanne C Dnt

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I need to return my wig.

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Luvme Hair - I need to return my wig.

I need to return my wig, I have a small head and the amount of hair in the wig overwhelms my face. Also where do I find my order number?

I am a senior citizen on a fixed income please allow me to return the wig because it just doesnt look like the picture on the site at least not on me. Thank you for your kind attention to this matter.

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Loss:
$83
Pros:
  • Nice photos lovely models
Cons:
  • Does not look like photo on the site too much hair for for me

Preferred solution: Full refund

Litzi Gkm

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Verified Reviewer
| map-marker Brooklyn, New York

Return

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Luvme Hair - Return
Contains 1 confidential file for company representatives

I was shipped an item that was not 100% human hair. The wig would not take heat.

I am unable to get a response from the company despite several attempts. There is no live agent!!!

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User's recommendation: Hit or Miss lately

1 comment
Guest

I am dealing with the same issue and same no response !!

Skipper Zto

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Verified Reviewer
| map-marker Brooklyn, New York

Wrong color

Luvme Hair - Wrong color

I order LM494**** in light brown I got blocked could you please help me thank you my email address is Brenilda.dale@***.com

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User's recommendation: Double check your orders

Patrice P Qnr

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Verified Reviewer

Never received merchandise

Luvme Hair - Never received merchandise

I placed an order using a four-installment payment plan on the Luvme hair site. However, I never received the wig.

Despite emailing Luvme Hair multiple times, I received no response. I am paying for a wig I never received and there is no feedback on this issue.

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Loss:
$60
Pros:
  • I love there wigs they look so natural
Cons:
  • You need to do better with getting in touch with people communication

Preferred solution: Deliver product or service ordered

Uche N Yfv

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Over-Priced and no feedback since I wrote them

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Contains 1 confidential file for company representatives

Hello,

I feel really bad about my experience with this company. I placed an order on 11/26/2024 around 1:04pm. This order is my first and intended to use it for my birthday celebration on the 30th of November. Since this order, I have tried everything humanly possible to reach customer service, all to no avail. I didn't receive any response via WhatsApp or my email since the 26th of November when I wrote to them.

I noticed that I used a wrong email address during my purchase, hence making it difficult to track my order. I used uchepearl0@***.com instead of Uchepearl301@***.com, I noticed a hike in the final bill. I was charged way higher than the initial price I saw before paying for this product.

I haven't been able to correct or cancel this order from my end. I haven't felt this frustrated buying a product before. I ended up paying $281.39, how did that happen? My 10% first time purchase promo wasn't applied. When do I get this order, does it get to me before my birthday?

Thanks.

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Loss:
$281

Preferred solution: Full refund

2 comments
Shreya t Ylz

I hope you my full refunded

Salvatore M Glg
reply icon Replying to comment of Shreya t Ylz

I am having a problem with them today I found out they have been charge of me for one year after I canceled my subscription. They are still charging me.

I cannot get in touch with them.

The phone number they give says it’s a number not in service I always like to speak to someone on the phone, I will be calling my bank and telling them do not accept any more charges from these people. They got me for $228 and as I read more reviews, they are getting everybody for that kind of money and ripping us off, got really bad taste in my mouth , never again And I will tell everybody I know

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Toochi N

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Never received package

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Contains 1 confidential file for company representatives

I never received the package. I contacted customer service a week ago and received a computer generated message but no support was provided. I followed up after a week and Im still waiting to hear back from them.

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Loss:
$84
Pros:
  • Affordable
Cons:
  • Not last long and no customer service support

Preferred solution: Deliver product or service ordered

User's recommendation: It is not clear how to contact customer service. All the numbers on line are either wrong or no longer in service

Patricia H Uox

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Verified Reviewer
| map-marker Phoenixville, Pennsylvania

I have been trying to make a return on a wig thatvi purchased just received it on Nov 5th 2024 I send photo of the wig looks like it was worn I would like a refund

Luvme Hair - I have been trying to make a return on a wig thatvi purchased just received...
Luvme Hair - I have been trying to make a return on a wig thatvi purchased just... - Image 2
Luvme Hair - I have been trying to make a return on a wig thatvi purchased just... - Image 3
Luvme Hair - I have been trying to make a return on a wig thatvi purchased just... - Image 4
Luvme Hair - I have been trying to make a return on a wig thatvi purchased just... - Image 5

I returned the wig im waiting for my refund this is how I received the wig these photos were taken the day I received this wig very disappointed you have all my info from the purchase

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Alicia W Pqe

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Verified Buyer
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Trouble with the lace front

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Contains 2 confidential files for company representatives

My call did not go through! It said that the number was out of service!

I purchased my unit on November 4, 2024 and the lace front is not lying flat.

It doesn't look natural at all. I've been on YouTube watching influencers and how they style their units and any tricks or hacks on how to create a natural look. I LOVE the hair, but I believe that the lace front is defective. I would like to know if I can receive a replacement?

I'd appreciate it if someone would contact me. Thank you.

View full review
Loss:
$239
Pros:
  • I love the look
Cons:
  • Lace front doesnt look natural on this particular unit

Preferred solution: A replacement

Resolved
Conni S Bto

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Verified Reviewer

Resolved: Order not delivered

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Updated by user Dec 24, 2024

Company fixed the issue and I have been provided with apology. Luvme sent out a new order

Original review Dec 17, 2024

The order was not delivered to me. It was delivered to the wrong address.

My order, LM487****, was not delivered. The picture that says it was delivered was not of my house, which is gray.

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Loss:
$123
Pros:
  • No communication

Preferred solution: Full refund

Kimberly S Arh

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Verified Reviewer

Where is my product

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I ordered my product on 01/14/2025 and the only information I can get is that it was shipped on 01/15/2025. The ad said 3-5 day delivery and I'm not getting any tracking information other than it was shipped on 01/15/2025. I tried calling, but there was no answer.

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Preferred solution: Deliver product or service ordered

Resolved
Queen H Ebb

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Verified Reviewer

Resolved: My oder i haven't recived my odere money off my cridet cafd

I odered the 9.99 wigsu buy 4 it cost25.00 i paid my money i havent recived my oder please send my oder maybe late from the snow

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Loss:
$2500
Pros:
  • I love the pictures thats why i brouggt 3 braided i short one

Preferred solution: Deliver product or service ordered

User's recommendation: Paid for my wigs never got

About

Summary

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .

Luvme Hair reviews and complaints

Luvme Hair is ranked 123 out of 570 in Beauty Supplies and Equipment category

Official Company Name

Luvme Hair

Type of Business

Online

Area Served

USA

Payment Methods

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