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Luvme Hair

Luvme Hair Reviews

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Luvme Hair Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Luvme Hair has a 1.8 star rating from 211 reviews; consumers are mostly dissatisfied and only 11% would recommend. Many Luvme Hair reviews mention delivery problems and refund requests, and 44% say customer service should improve.

Key Takeaways for Future Customers

  • Be prepared for slow or hard-to-reach customer service and limited live agent access.
  • Keep records for returns and refunds and expect potential delays processing refunds.
  • Track shipments closely; wrong addresses and missing deliveries are common.
  • Price level is reported high compared to expectations.

Negative Feedback / Risk Areas

  • Frequent customer complaints about reaching support and long hold times.
  • Recurring issues with delayed, missing, or wrong deliveries and exchange problems.
  • Refund and return delays and disputes, including unauthorized charges and subscription concerns.

Positive Feedback

Some customers praise good product quality, nice wigs, and fast delivery in certain orders.

View full overview ›

Media from reviews

Luvme Hair - Never received confirmation of my purchase
Luvme Hair - Never received confirmation of my purchase - Image 2Luvme Hair - Sent me wrong wigLuvme Hair - Wrong orderLuvme Hair - Are disputable my order I order a week from Love me and I did not receive it...Luvme Hair - Return a wig never wornLuvme Hair - I have the wrong wig I need to exchange it to the right wig
View all media ›

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Show reviews that mention
wig order number return hair package refund phone money address
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Eleora Obe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t receive my order yet

Contacted the company first

The reviewer tried to contact the company before posting this review.

Did not receive my last order that was placed

And received an email on October 6 saying that my package has been sent out so I am trying to see where is my package. Can you please send me an update? Thank you.

User's recommendation: Still didn’t receive my order Lm655****

View full review
Jeanette F Iae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received confirmation of my purchase

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The customer did not receive an email notification for wig order and asks for the order number after Afterpay shows a 154.90 plan for a 12-inch wig.
Luvme Hair - Never received confirmation of my purchase
Luvme Hair - Never received confirmation of my purchase - Image 2

I purchased the Put On and Go Reddish Purple Layered Cut Yaki Straight Minimalist Lace Bob Wig with Bangs All-Day Comfort Cap online yesterday and used my Afterpay acct to purchase. But I never received an email notification of my order.

My name is Jeanette Artis Diggs, 5 Gristmill Drive, Dover, DE 19904. Can you please locate the order number? I have no order number to confirm my purchase, but the payment plan shows up in my Afterpay account.

The amount was $154.90 for a 12-inch.

Thank you.

Preferred solution: Deliver product or service ordered

View full review
1 comment
Stella L Urz

Hi there. We understand your concern regarding your order confirmation.

We have located the orders based on the information provided and have escalated your case to our VIP team for further assistance. They will reach out to you regarding your order details.

Thank you for your patience and understanding. Best regards, Customer Care Team LUVME HAIR

Allen M Vcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent me wrong wig

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Luvme Hair - Sent me wrong wig

I purchased a full wig on Facebook, and they sent me two small extension hair pieces that I didn't order. I don't know who messed up the order, but I won't refund.

Loss:
$40
Cons:
  • Nome

Preferred solution: Full refund

User's recommendation: Want refund

View full review
1 comment
Stella L Urz

Hi there. We understand your concerns and apologize for any frustration caused.

If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).

Thank you in advance. Best regards, Customer Care Team LUVME HAIR

Krishiv Vga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Return

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Cannot reach support; the line seems overseas.
  • - Texted for hairpiece return; no reply or update; USA number matches international.

First, I never got through this seems to be a call overseas second I sent in a text asking for help in how to return my hairpiece which I dislike third Im still havent received anything and the phone number even for USA is the same international number which seems to come out of England so why bother giving us a number that the majority of people will never get through to and I will wait until I see if I get a response from my text I want this were going or Credit one way or the other. I need help.!!

User's recommendation: They are now pre-cutting wigs and then say that you can’t return I didn’t ask to have a pre-cut but I have a pre-cut and they are not giving me any clue whether or not they are going to take this horrible wig back check and make sure your hair pieces are not pre-cut

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Gloria B Mvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Need to return my most recent order ,...

Contacted the company first

The reviewer tried to contact the company before posting this review.

Need to return my most recent order, not what I expected. The color and size are wrong; I did not expect that color and it's nice, but not what I was looking for. Please refund.

Pros:
  • Love the product
Cons:
  • Too too hard to return

Preferred solution: Full refund

User's recommendation: The procedure can take too long to initiate, 1 hour trying to contact, need to send return form with item for better service

View full review
Karen K Fmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

How do i return wig i still have box i opened box but did not use it im not positive what return policy is or i go about returning the item to either order a different one or get my money back Ive changed my number 231955****

Thank you have a blessed day

Preferred solution: Full refund

View full review
cynthia S Iag
map-marker Virginia Beach, Virginia

Wrong order

Contacted the company first

The reviewer tried to contact the company before posting this review.

Luvme Hair - Wrong order

It is supposed to be honey blonde.

It has streaks of light blonde hair.

The top of the wig is black.

That is not what I want. Not acceptable at all.

Preferred solution: I want what I ordered Honey Blonde

View full review
1 comment
Stella L Urz

Hi Cynthia, Thank you for taking the time to send this review. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.

The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).

Thank you in advance. Best regards, Customer Care Team LUVME HAIR

Marie C Quf
map-marker San Jose, California

To correct my order I placed yesterday

AI Highlights
  • - The customer wants to correct the order before shipment to a 10in water-wave wig in ombre brown instead of blonde and contact by phone or text.

Please contact me either by phone call or text message. I placed an order.

Yesterday and I noticed that that was not the color I wanted I did not want to wig with blonde in it I wanted the water wave 10inch wiig with the ombré brown color. Please if can correct my order before it ships. Marie Clarke, 1925 County Road 7, Greensboro, Alabama 36744 . My phone number is (205) 886-****.

Text me or call. Thanks

View full review
LILLIAN E Erk
map-marker Silver Spring, Maryland

No review

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Stop all subscriptions snd stop sending wigs , this was unauthorized and fraudulent. STOP SENDING ANY WIGS TO ME FORTHWITH.

Cons:
  • Unauthorized financial burden

User's recommendation: Do not send wigs without ensuring there is express authorization from

View full review
Volney Odm
map-marker Albany, Georgia

Fraudulent activities

Money is be taken from my account because my wig havent arrived. I need to know whats going on? I dont ever have a problem with this company, I

View full review
Jeanetta E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Exchanging two wigs. Cannot reach a live customer service person

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No response Nothing no one to talk to if an issue occurs. I bought two salt and pepper wigs and to exchange for dark brown with less gray

Pros:
  • Pros are a nice quality wig
Cons:
  • No customer service

Preferred solution: Call me to discuss my issue

User's recommendation: Too difficult to reach if you need to talk to a live person

View full review
Darlyne R
map-marker Lynn, Massachusetts

Wrong address

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Not a real contact. In my opinion, it's a fraud, and I would be very offended if I lost my money a second time around.

Trust me, I have strong followers. Let's hope for the best, because until now, I have only good things to say about how you respond to my problems.

Loss:
$100

Preferred solution: Deliver product or service ordered

View full review
dianne a Wdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never recieve my order from the gofo carrier I always have to stand outside all day

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I never get my order from gofo delivery I always have to hunt down my delivery from that delivery service

Preferred solution: I don’t want my wigs coming from gofo cause I don’t get them I have to go out and hunt my order down

View full review
STEPHANIE D Pws
map-marker Houston, Texas

Waiting on my order

Contacted the company first

The reviewer tried to contact the company before posting this review.

Cant get an update on tracking order. Original delivery date was 9/22/26.

Trying to get tracking update. Please advise when order will be delivered

Preferred solution: Deliver product or service ordered

View full review
Shera Spd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The call cannot be completed as dialed and I think you already knew that

Contacted the company first

The reviewer tried to contact the company before posting this review.

Im trying to find out how I can actually receive my order in just two days not the 2 to 6 days. I need it within the two business day delivery no later than three. I need to receive my package by the 12th.

View full review
Cherin B Cui
map-marker Brooklyn, New York

Are disputable my order I order a week from Love me and I did not receive it and I would like to know when I’m going to receive

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Order placed April 9; promised delivery April 12.
  • - Wants arrival date for shipment to 1380 Virginia Ave Apt 2D, Bronx NY 10462; Jamaica trip April 23.
Luvme Hair - Are disputable my order I order a week from Love me and I did not receive it...

I ordered a week on 9 April from Love me, and they said that he would deliver on Sunday, 12, but I did not get the order. I am going to Jamaica on 23 April, and I ordered a week to wear to Jamaica. I am wondering when I will get back what we shipped to my apartment: 1380 Virginia Ave., Bronx, NY 10462, apartment 2D.

Loss:
$158

Preferred solution: Deliver product or service ordered

User's recommendation: I ordered a week from Love me and I did not get my order

View full review
1 comment
Stella L Urz

Hi Cherin, Thank you for taking the time to leave this review and provide additional information. We were able to locate your order and have sent you an email with further details—please take a look when you have a chance. Best regards, Customer Care Team LUVME HAIR

About

Summary

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .

Luvme Hair reviews and complaints

Luvme Hair is ranked 124 out of 761 in Beauty Supplies and Equipment category

Official Company Name

Luvme Hair

Type of Business

Online

Area Served

USA

Payment Methods

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