Luvme Hair
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order was delivered to the wrong address I twant a refund
- - Delivery went to the wrong address; item not found; refund requested for the June 3 wig order.
The picture taken of where my order was delivered is the ( ******* idlewood iswrong address the correct address is *** the complex is *** and townhomes I want to refund.I am so disappointed I placed my order June the 3 I was excited about getting the wig when I got text saying its on way.Next thing new was its at the wrong here the order #lm627****I even went to the address where the package was delivered through the door a man said no such item was there
I want a refund
Whiteville, North Carolina
Products never received
One of my packages has been received, still waited on th other one. It was so hard trying to report the problem to get it resolved
User's recommendation: Better way to get customer service
Hi there. We understand your concern regarding the remaining package and regret to know that it was frustrating to report the issue.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn a wig never worn
- - The number called is international; the carrier blocked it.
- - They want to return the wig.
- - The wig is too big for a small head and doesn't match the ad.
The number I called is international!
My carrier blocked the call! I just want to return the wig!
Also, I have a small head.
The wig is too big. And it does not look like the wig in the advertisement.
- Human hair
- Too big for my head
Preferred solution: Full refund
User's recommendation: Try the wigs! They are nice. However the lace is itchy
Hi Valerie, thank you for taking the time to submit this review. Unfortunately, we were unable to locate your order number.
We understand how important it is to reach customer service when you need assistance. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Chicago, Illinois
Stolen packages
My package was stolen from my house. I have been shopping several times This is the first time it was stolen l wanted to know if you would send me the another
Hi there. We apologize for any inconvenience caused by your package not being received yet.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with order
Issue is not resolved I still have wigs I cannot wearThis method to resolve it is not good for me I am not able to use the internet like that
Dissatisfied with wigs
Not able to make contact to discuss the problem
Phone number given doesn't work
My replies to emails are not being addressed
Can't speak with anyone about problems
- Look good on avertings
- Cannot contact company directly
User's recommendation: Continue to shop with this company
Hi Bonnie, thank you for taking the time to send this review. We apologize that the purchase didn't work out as expected.
We understand that you want to talk over the phone. However, we've been receiving an unexpectedly high number of phone call requests, far more than we can handle, and as a result, our phone service might be unavailable at the moment. If you’ve already sent emails but haven’t received a response, we recommend checking your spam or junk folder, as our emails may have ended up there. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Brooklyn, New York
Resolved: About the missing page
I ordered a wig on 9 April and I did not receive it and I would love to find out. When am I going to get it cause Im going to travel on 23 April and I need that wig to wear.
they said it delivered on Sunday, but it did not deliver. I did not get it.
Preferred solution: Deliver product or service ordered
Hi Cherin, thank you for taking the time to send this review. We apologize for any inconvenience caused by your package not being received yet.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney has been taken out of my account and not authorized I will dispute it REFUND MY MONEY I Dare You
I did not authorize Luvme Hair to continue to take payment for this product. I paid for it once.
This was a one-time buy.
Please refund my money ASAP and stop this order. I do not want it.
Hi Lafonda, Thank you for taking the time to share your review. Please rest assured that we will never charge you without your permission.
If you’ve noticed multiple charges for the same order, it may be due to installment payments. If you chose to pay in installments, the payment platform will automatically split the total amount into four and charge each portion on schedule. You may double check. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My package was stolen095-5
My package was stolen from in front of my mailbox. How do I get to talk to customer service agent.
If possible can someone please email me back at Carswelltisha@***.com. or call 646-734-**** as soon as they delivered it someone took it before I could get downstairs. I'm so upset.
What do I do. Can Y'all help me?
Hi there, thank you for taking the time to send this review. We apologize for any inconvenience caused by your package not being received yet.
Upon review, we've received your email and responded back — kindly take a look when you have a chance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
I need to send wig back it doesn't work...
I need to send wig back it doesn't work for me so far I'm getting the run around. No response to my messages. If they don't send label with in 30 days, so I can return wig I will not get my money back.
I WILL NEVER PURCHASE FROM LUVME
WIGS AGAIN $235.00
Preferred solution: Full refund
User's recommendation: Don't believe all the video I think they are paid models
Hi Henrietta, thank you for taking the time to send this review. We apologize that the hair didn't work out as expected.
We understand how important it is to reach customer service when you need assistance. Unfortunately, we are unable to locate your order number with the information provided. If you have sent an email to customercare@ luvmehair .com (remove the blank space for the correct website and email address) but didn’t receive any response yet, we recommend checking your spam folder as well. Alternatively, you may provide a screenshot of your order confirmation email showing the order number while blurring any personal contact information.
This will enable us to locate your order more efficiently. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Luvme Hair - Review in Beauty Supplies and Equipment category from New York, New York
I never received my package
Hi. I have ordered a package for hair extension, and I have not received it yet.
I don't know what happened. I need someone to please call me.
(646) 734-****. Thank you.
Hi Tyleigh, thank you for taking the time to send this review. We apologize for any inconvenience caused by your package not being received yet.
Unfortunately, we are unable to locate your order with the information provided, as the website has obscured your full phone number. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brenham, Texas
I ordered a wig Inever got and I didn't get my money back.
Horrible company can't reach anyone I still have not got my wig or my money that was 193.00. I take it I never will but this is a lesson learned. Keisha Graves
User's recommendation: Stay away from this company .
Hi Keisha, Thank you for taking the time to share your feedback. We completely understand how important it is to reach customer service when you need assistance.
We were able to locate your order with the information provided; however, we couldn’t find any prior communications from you. If you did reach out but didn’t receive a response, we kindly ask that you share some screenshots so we can investigate further. Regarding your unreceived order, please don’t worry — we’ve already sent you an email with assistance. Kindly take a look when you have a chance.
If you have any further questions or concerns, please don’t hesitate to reach out to us. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas able to contact LUVME THROUGH THIS # 447846****32
Need to do a return or replacement. Product seems as if its had been worn.
Not as nice as my other Hair products purchased. Have sent pictures on sight but was unable too fill out from.
- Most products are lovely
- Not being able to talk with someone
Preferred solution: Refund or Replacement
User's recommendation: Have sent Photos to LUVME waiting for LUVME for updated information. Will give them the opportunity to correct. All other others were great. Will update when issue resolved.
Hi Kaf, thank you for taking the time to send this review. We apologize that the hair didn't work out as expected.
You can rest assured that we won't ship used or returned wigs to the customers. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
Anniston, Alabama
Track my order
- - On May 1 I placed my first wig order needing an address change.
- - Order LM619**** lacks status; I can't locate it.
On about May 1, I placed an order then I noticed I needed to change the address. I called all that day and the next couple of days to make the correction at this point I have no idea where my order is at all.
Can someone assist me in this matter my order number is LM619****?
this is the first time I have ordered a wig from this company. My family has used it, but I have not used it before so this is a first for me.
Hi there. We hope you've received your order successfully.
If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a curly wig @16 inches, this is 14 inches at best. We measured the wig that I received
- - Customer cannot contact the company directly.
- - Disappointed at lack of direct support despite spending on wigs.
You can provide a customer service phone number so that we can contact you directly. This is the only company that I know that you cannot get in touch with directly.
This is inexcusable when we spend a lot of money on your wigs.
I am very disappointed that I cannot talk with someone regarding my problem.
Sebrina Glascoe
707-280-****
- Nice quality
- Cannot contact company directly
Preferred solution: A phone call from you and the right length wig sent. I am scheduled for an install tomorrow. The 16 inch is only 14 when we measure it. Please send me 18 inches. Sebrina Glascoe
Hi Sebrina, thank you for taking the time to send this review. We understand that you want to talk over the phone.
However, we've been receiving an unexpectedly high number of phone call requests, far more than we can handle, and as a result, our phone service might be unavailable at the moment. We've located your order number. To solve it as soon as possible, we've sent you an email — kindly take a look when you have a chance.
If you have any further questions or concerns, please don’t hesitate to reach out to us. Best regards, Customer Care Team LUVME HAIR
Blountstown, Florida
To change the length of the wig I ordered today
- - I wanted to change the wig length within 1 hour, from 10 to 12 inches.
- - I could not reach anyone or make changes in time.
I wanted to change the length of the wig I ordered today within the 1-hour period. It was very difficult. I wanted to change it from 10 inches to a 12-inch but could not reach anyone, and there was no way to make the changes within the time frame.
Preferred solution: To change the length of the wig I ordered today from a 10 inch To a 12 inch immediately
Hi Gloria, thank you for taking the time to send this review. We understand how important it is to reach customer service when you need assistance.
If you need urgent assistance to modify your order right after placing it, we suggest using the online chat option on our website, which is available most of the time.
This live chat feature will connect you directly with our customer service team for immediate help. Best regards, Customer Care Team LUVME HAIR
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Hi there. Thank you for taking the time to send this review.
We completely understand how stressful this situation must have been, and we're truly sorry for any inconvenience caused. Unfortunately, we are unable to locate the order with the information provided. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair .
com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR