Luvme Hair
Reviews and Complaints
Dothan, Alabama
About my refund
It's been going on 2mos and I haven't received my refund yetdln This seems like some shaded business I talk with my bank and haven't seen anything
The next step is I will have to sue for my lil money What ashame
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Package
- Package not received; customer loves the hair.
- Neighbors haven't seen the package; contact via phone ending **** or email c.cooper4all@***.com.
I haven't received my package yet. 843-245-****, please contact me or email me at c.cooper4all@***.com.
I have checked with my neighbors, and they have not even seen my package. I really love my hair.
I've ordered a couple of times, but I've never had this happen to me. So please resolve my issue to make me a happy customer, and I will return after receiving this product.
Preferred solution: Full refund
Hi Cynthia, It is noticed that our VIP service team has contacted you regarding this issue on Oct 20, would you please kindly check it so that we can better assist? Thank you,
Amherst, Ohio
Return wig , will not give any credit card information for this transaction
Cannot take pictures. Don't know how to send it.
Please send the address where I can send the wig back. Thank you.
- Telling one price and changing another
Preferred solution: Full refund
User's recommendation: ?nice wigs
Hi Tonia, thank you for taking the time to send this review. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth Amboy, New Jersey
Resolved: I have a return Wig
Company fixed the issue and I have been provided with settlement agreement.
I received a reply on how to return the product so far everything is fine, and I am satisfied. Thank you for checking!I will always recommend your products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have the wrong wig I need to exchange it to the right wig
I ordered the wrong wig. I need to exchange this wig and get the right wig. I will pay the difference, but I just want the right wig.
- I just want exchange this wig and get the right wig
Preferred solution: Price reduction
User's recommendation: I have the wrong wig I need to exchange it to get the right wig
Hi dear, if you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. Due to the platform limit, we are unable to view the order info, and the contact Channel can be found on our official website page: shop .luvmehair .com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address). The contact info on this comment website is incorrect and we are unable to edit it at this time. Apologize for any inconvenience and thank you for your understanding in advance.
We are always there for you to help. Kind regards, The Luvme Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent package to wrong house
- Delivered to the wrong address twice at 10635 Buck Henry Lane; I loved the wig.
- First delivery attempt: caller was lost and spoke only Spanish.
my hair didn't get deliver to my house haven't heard back for anyone to help resolve the issue.
They sent my package to the wrong house. My address is 10635 Buck Henry Lane.
The first time they tried to deliver, the man called me and said he was lost. We couldn't communicate because he only spoke Spanish. He didn't deliver it. I reconfirmed my address and was waiting for my second delivery.
The second time they delivered it to the wrong house.
I really loved my wig, and I wish I could get it. Maybe next time they can send it to the post office to make it easier on y'all.
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure they drop it off at the right address
Hi Shirley, thank you for taking the time to send this review. We apologize that the shipping didn't work out as expected.
Based on the information provided, we have been able to locate your order number. Upon review, you've reached out to our agent via online chat and she's issued a reshipment for you. You may contact us again in 1-2 days for the status of your reshipment.
Thank you for your time and cooperation in getting it solved with us. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to refund my wig I want to I wanna refund
Why is it so hard to return this horrible word? How can I return this week?
I need instructions. Do not order anything from your car from you.
User's recommendation: I would never recommend anyone to your company
Hi there. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly.
The contact Channel can be found on our official website page: shop .luvmehair . com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Package
Missing Package I haven't received my package I was out of town for a family union left on thursday the 10/ 16 and and the app said they delivery on 10/17 and wene i returned my package was not there
Hi Cynthia, We are genuinely sorry to hear that your recent experiences. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.
Please don’t be worried, we’ve asked our VIP team to contact you. Would you please have a check? We appreciate your patience and understanding during this time, and we assure you that we’re committed to resolving any issues you may have. If there’s anything specific you’d like us to prioritize, please feel free to let us know.
Thank you again for your patience and continued support! Best regards, Customer Care Team
Fayetteville, North Carolina
Trying to return a wig and to complaining about the quality of your wings
Purchased five wigs from your company. All of them shed and get tangled up.
I kept four; I can't with this last one. I want a refund.
- Every wig i purchased from you sheds and tangled up
Preferred solution: Full refund
User's recommendation: I would not recommend you to anybody
Hi there. We apologize that the hair didn't work out as expected.
We understand your concerns and apologize for any frustration caused. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item
- The listed phone number is not valid.
- A pixie cut wig was not what was ordered and a return address is requested.
The phone number that you all presented is not a good number. I purchased a pixie cut wig from you all, and it is not what I ordered, and I would like to return it. Please give me an address to return your item.
Preferred solution: Full refund
Hi there. We understand that you want to talk over the phone.
However, we've been receiving an unexpectedly high number of phone call requests, far more than we can handle, and as a result, our phone service might be unavailable at the moment. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeliver to wrong address
My package was delivered to the wrong address. I would like my mom back or my wig.
I haven't been getting anyone's response from you guys. It's been three days; I just want to resolve the issue.
Preferred solution: Deliver product or service ordered
Hi Shirley, thank you for taking the time to send this review. We apologize that the shipping didn't work out as expected.
Upon review, you've been in touch with our online chat agent successfully. Please don't worry; She's issued a reshipment successfully. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair .
com. Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been trying to do a return for 2 weeks now!
- The wig has a bald spot.
- I filled the return form several times and haven't received an email.
- I want to return the wig and get a replacement.
I got a wig with a bald spot! I reached out and filled that return form out about 10 times and still havent received an email.
The quality is usually good but their customer service use to be great!
Now is bad. Like ima just trying to return this damn wig n get another one I have a wedding to go to.
User's recommendation: Don’t do it
Hi Bita, If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. Due to the platform limit, we are unable to view the order info, and the contact Channel can be found on our official website page: shop .luvmehair .com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address). The contact info on this comment website is incorrect and we are unable to edit it at this time. Apologize for any inconvenience and thank you for your understanding in advance.
We are always there for you to help. Kind regards, The Luvme Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Randallstown, Maryland
Return for refund
- Return items within 30 days.
- First-time customer with Luvme.
- Cannot reach customer service; no direct phone number.
Need to return purchases before the 30 days are up. This is my first time with Luvme, and I cannot get customer service to speak on return items. There's no direct contact phone number for customer service to speak to a live representative.
- Good product
- Unable to get any assistance with help from a live customer service representative
Preferred solution: Full refund
User's recommendation: At this point none.
Hi Barbara, if you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. Due to the platform limit, we are unable to view the order info, and the contact Channel can be found on our official website page: shop .luvmehair .com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address). The contact info on this comment website is incorrect and we are unable to edit it at this time. Apologize for any inconvenience and thank you for your understanding in advance.
We are always there for you to help. Kind regards, The Luvme Customer Care Team
Product complaints
- Unit not worn; too large and color differs from ad.
- Followed return policy via email/voicemail.
- 30-day return policy; pics attached.
Response timing via product returns. I purchased a unit and it has not been worn, but it is not for me. It's too large and not the same color that was advertised. So I followed the return policy via email/voicemail and have yet to get a response regarding the next step. You have a 30-day return/refund policy. Pics were attached.
Kind regards,
cookoffsw1@***.com
202609****
Sheila Wright
- Units looked fresh without the dryness
- Response time was efficient
- Contact for resolution is impossible
- This time i did t get what i purchased
- What is the response time via email
Preferred solution: Full refund
User's recommendation: Responses should be followed up within 24 hours with customer services.
Hi Sheila, thank you for taking the time to send this review. We apologize that the hair and customer service didn't work out as expected.
Unfortunately, we couldn't find your records about the return request. There is a chance that they didn't come through. Please don't worry; We've been able to locate your order and sent you an email — kindly take a look when you have a chance.
If you have any further questions or concerns, please don’t hesitate to reach out to us. Best regards, Customer Care Team LUVME HAIR
My spouse order the wrong wig for my birthday
- Got an 8-inch dark wig with no highlights, not the 12-inch highlighted wig.
- I want to exchange for the 12-inch highlighted wig and pay the difference.
I sent my spouse a picture of which wig I wanted for my birthday but I received the wrong wig. I wanted the longer length(12 inches) wig with highlights.
I think he ordered the wrong wig because the price did not match the wig that I wanted. I received an 8 inch dark color no highlights.
I would like to exchange and pay the difference for the right wig. Thank you.
- Nice quality wigs
Preferred solution: Exchange
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi there, thank you for taking the time to send this review. We completely understand how stressful this situation must have been, and we're truly sorry for any inconvenience caused.
We couldn't locate your order number with the information provided. If you need any assistance with any issue, we'd recommend you reach out to us via Chat, email, or WhatsApp directly. The contact Channel can be found on our official website page: shop .luvmehair . com.
Or you can contact us via customercare@ luvmehair .com (remove the blank space for the correct website and email address).
Thank you in advance. Best regards, Customer Care Team LUVME HAIR